RSTI Reminder

For those of you have known us for more than a year, you may remember that last fall (and for several years prior) we have hosted the Fall RSTI's for United Servicers Association. These RSTI's, or Regional Service Training Institute provide opportunities training in both repair and business management.

Another HUGE benefit of these "institutes" is the opportunity to interact with your peers in the repair industry. Let's face it, this can be a crazy business sometimes. The roundtable discussions offered at these meetings allow participants to share there own solutions to similar problems. In many ways, the roundtables can be the most beneficial aspect of an RSTI-and that is saying something when you consider the product repair and business skills training that is also given.

The United Servicers Association and W.L. May company would like to invite those in the Sacramento area and beyond to attend the RSTI's being held there on September 16th & 17th at Holiday Inn Rancho Cordova, 11269 Point E Dr, Rancho Cordova, CA 95742. We will see YOU there!

United Servicers Association 2015 Regional Service Training Institute Agenda WEDNESDAY 7-8 am: Breakfast 8-noon: Samsung refrigeration and dual evaporatator refrigeration theory noon-1 pm: Lunch 1-3 pm: Basic electricity: Using wire schematics to ensure proper diagnosis 3-5 pm: Convection cooking with microwaves and ranges Break 6-8 pm: Dinner: Owner and management roundtable THURSDAY 7-8 am: Breakfast 8-10 am: Whirlpool Dishwashers with Factory Trainer 10-noon: Technician soft skills and service sales noon-1 pm: Lunch 1-3 pm: Setting the stage for profits: Customer service representative soft skills 3-5 pm: Using technology for marketing and efficiency