RSTI Reminder

For those of you have known us for more than a year, you may remember that last fall (and for several years prior) we have hosted the Fall RSTI's for United Servicers Association. These RSTI's, or Regional Service Training Institute provide opportunities training in both repair and business management.

Another HUGE benefit of these "institutes" is the opportunity to interact with your peers in the repair industry. Let's face it, this can be a crazy business sometimes. The roundtable discussions offered at these meetings allow participants to share there own solutions to similar problems. In many ways, the roundtables can be the most beneficial aspect of an RSTI-and that is saying something when you consider the product repair and business skills training that is also given.

The United Servicers Association and W.L. May company would like to invite those in the Sacramento area and beyond to attend the RSTI's being held there on September 16th & 17th at Holiday Inn Rancho Cordova, 11269 Point E Dr, Rancho Cordova, CA 95742. We will see YOU there!

United Servicers Association 2015 Regional Service Training Institute Agenda WEDNESDAY 7-8 am: Breakfast 8-noon: Samsung refrigeration and dual evaporatator refrigeration theory noon-1 pm: Lunch 1-3 pm: Basic electricity: Using wire schematics to ensure proper diagnosis 3-5 pm: Convection cooking with microwaves and ranges Break 6-8 pm: Dinner: Owner and management roundtable THURSDAY 7-8 am: Breakfast 8-10 am: Whirlpool Dishwashers with Factory Trainer 10-noon: Technician soft skills and service sales noon-1 pm: Lunch 1-3 pm: Setting the stage for profits: Customer service representative soft skills 3-5 pm: Using technology for marketing and efficiency

2015 Servicer Training from United Servicers Association

Recently, Trev and Glyn from W.L.May Company talked about the upcoming Regional Service Training Institute being offered by United Servicers Association. Many of you got this clip sent to you via email, but for those who did not, Here are Trev and Glyn:



They're right, you know. There are a lot of great reasons to recommend this opportunity. We hope you can attend. Here are the dates for the sessions being co-hosted by W.L. May Company:

• September 16-17, 2015                       Sacramento, CA
• October 28-29, 2015                            Portland, OR
• November 4-5, 2015                            Boise, ID  

To register and view session agendas visit the USA RSTI site HERE.

      For more education and entertainment from W.L. May Company click...HERE

RSTI Closing Thoughts

Today's business classes mark the end of the United Servicers Association's RSTI sessions. Its been a great season and W.L. May Company is proud to have hosted three of these events. In Sacramento, Salt Lake City, and Portland, over 90 servicers increased their skills in working on appliances made by Bosch, Electrolux, Samsung, and Whirlpool. They gained valuable tips for managing and growing their businesses. Many of them also shared their experiences and gained from their peers at the Round Table Sessions held at each event. All of them are now USA members, and have access to the United Servicers Association's library of technical information and they will be able to consult with peers from accross the nation on the Associations USAChat forum.

Our sincere thanks go out to everyone who participated. Thanks to the servicers, some of who traveled long distances to attend and who invested a day or two lost in the field to improve their skills in the long run. Thanks, as well to the United Servicers Association for putting on such a great program. Lastly, thanks our team here at W.L. May that coordinated such successful events. Good job to all of you!

The next event for the United Servicers Association is the ASTI (Appliance Service Technical Institute). This event is the big dog of USA events. It runs for 4 days From February 9-12 in New Orleans, Louisiana. There are more sessions and more subjects covered in detail at the ASTI and servicers from all over North America attend. For those who want to expand the experience, USA offers an EXTRA day of training on February 8th where basic electrical and refrigeration will be covered. 

If all that is not enough, there is one more thing that may prove to be attractive about this particular RSTI. Mardi Gras is the following Tuesday, so for those who stay a few day longer in New Orleans, there should be no shortage of excitement to be found in the Crescent City. We will be there and we hope to see you there as well.

Here are a few pictures from the various RSTI's we hosted this fall, many of these were posted on social media, but in case you missed them.

From Sacramento:

From Salt Lake City:

From Portland:

Thanks Again! We Will See You In New Orleans!

One Last Word About The RSTI in Clackamas

Tomorrow in Clackamas, we begin the last of the Regional Service Training Institutes that W.L. May will be hosting this year in conjunction with the United Servicers Association. I could tell you how you will learn new skills and make yourself and your company more marketable, but Bradley has already made that argument fairly persuasively.

I am going to focus instead on what I consider to be one of the most valuable parts of the session. That would be the Round Table Discussion held after Thursday night dinner, Sadly, a lot of guys opt out of this session. Either they are tired from a long day, or they have the opinion that they are already running a successful business and they don't have any more to learn.

I strongly disagree. Even if you run the best service company in the United States, the world is changing fast and it takes effort to stay ahead of the pack. Even though I live on the parts side of the counter, I am always interested in hearing what issues service companies are challenged with and how they are responding to those challenges. I always get at least one idea how to provide better service for my customers from the discussion. I bet you would too.

Time is running out fast, but a few slots are still open and you can even show up to the Monarch Hotel in Clackamas for last minute registration. We hope to see you there! And if you do attend, make sure and attend the Round Table discussion. I will be there, so introduce yourself. I will be the big guy with the graying beard.

Happy Learning Folks!

Monarch Hotel & Conference Center
12566 SE 93rd Ave
Clackamas, OR 97015 Map
503-652-1515
1-800-492-8700 Toll Free
503-652-7509 Fax

Portland RSTI- A message from Bradley

Today we would like to feature a message from Bradley to all of our customers:

W.L. May Co. is committed to providing superior customer service and, above all else, the utmost level of integrity in everything we do. More than any other distributor, we realize if our customers are not successful, than neither are we. In order to help insure the success of the appliance service industry, we are pleased to once again be sponsoring an educational opportunity not to be missed. There is no better opportunity for you to receive both technical and business training for such an economical investment. For $199, you can receive 2 days of technical training on Bosch, Electrolux, Samsung, and Whirlpool, and also business classes that will help you garner great info. Only 1 new idea can lead to a substantial increase to your revenue.

In addition to the technical and business training, you will receive 5 hot meals over the 2 days, and an industry round table where a wealth of ideas are shared. Last, and certainly not least, you  get your 1^st year’s membership to United Servicers Association, if you currently are not a member. As a member of USA, you have access to an extensive library of service manuals, technical bulletins, and a wealth of other info. Also, you have access to a chat line that is utilized by servicers for advice on a variety of topics, from diagnosis help, business questions, as well as advice on what products are best for the enhancement of their business.

It truly is an investment you can’t afford not to make in yourself or your business. The United Servicer Association website has all the pertinent information. But to summarize, here it is:

November 6^th and 7^th

Monarch Hotel

12566 SE 93^rd Ave

Portland, OR 97015

503.652.1515

Thanks for taking this opportunity to improve your service and your business. Let's make this a sell out!

-Bradley Cantor

Editors Note: Watch your email for a very special offer concerning the Portland RSTI.

It's That Time Of Year: RSTI's Are Coming

Here we are halfway through Summer. That means that before you know it Summer will be over, and the children will be going back to school for the Fall. With Fall also comes a schooling opportunity for the appliance service community.

Portland RSM 2013

Every fall, the United Servicers Association (USA) hold their Regional Service Training Institute (RSTI), formerly known as Regional Service Meetings (RSM). When the USA holds an annual convention in late winter, a lot of service companies and independent servicers that would like to attend have to decline due to travel, economic, or staffing issues. RSTI's offer a convenient alternative. A RSTI is is a sort of mini-convention. Various training classes in both appliance repair and business management are offered over a two day period in an area that should be no more than a few hours drive away wherever you do business.

In addition to the formal training opportunity, one of the most valuable benefits of the RSTI's is the Round Table discussion held at the end of the first night. Servicers who attend this meeting can compare notes and strategies for dealing with all aspects of an appliance service business. In prior meetings, I have heard discussions on everything from, labor prices, warranty issues, marketing ideas, equipment discussions and customer service techniques.

That is a whole heap of value. But wait. there's more! With your registration, five meals are included. You also gain membership in the USA. USA members enjoy access to the USA Service Library, which is stocked with all kinds of service pointers, manuals, and diagrams. They also have access to USA Chat, an email forum that allows techs to help techs solve problems encountered in appliance service.

W.L. May is proud to work with USA to sponsor RSTI's for customers in our service area. You can register for these events at the USA web page at http://www.unitedservicers.com/,  and at the top go to the drop down menu under Parts Distributor, there you can save $100 on their first year membership; $99, instead of $199. The benefits you will get as a member is worth exponentially more..It is all outlined on their website. We are hosting RSTI's on the following dates:

Sacramento, CA- September 25-26th-  Bosch, Electrolux, & Whirlpool, plus Business Classes

Please make a note there will be no Samsung training in Sacramento.

Courtyard Sacramento Airport Natomas

916-922-1120

2101 River Plaza Drive

Sacramento, California 95833

Salt Lake City, UT-October 9-10th- Bosch, Electrolux, Samsung & Whirlpool, plus Business Classes

Holiday Inn Hotel & Suites Salt Lake City-Airport 

(801) 741-1800

5001 W. Wiley Post Way

Salt Lake City, Utah 84116

Portland, OR-November 6-7th-Bosch, Electrolux, Samsung & Whirlpool, plus Business Classes

Monarch Hotel & Conference Center
503-652-1515
12566 SE 93rd Avenue
Portland, Oregon 97015



We truly hope you can make it out to the Regional Service Training Institute in your area. Support your continuing education, and demonstrate that there is a demand for more of these types of educational opportunities. We will be there, WILL YOU?

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