|Image source Wikipedia|
For more from education and entertainment from W.L. May Company click...HERE
|Image source Wikipedia|
|Found this on FB and saved it in my pics to send my son (Happy Birthday Kevin and Grammy!) for their birthday today-kudo's to the maker of this cake-it rocks!|
|The team at Mr. Appliance are ready to help.|
|Good Idea or a Bad Idea? You decide!|
|Some Expenses Are Money Down The Drain|
Problem: Not enough calls get completed on the first visit to the customer. There is the obvious lost time, not to mention gasoline expense involved in making a second trip. There also can be the not as obvious expense to your reputation with the consumer, and ultimately within the community when they talk their friends.
Solution: Take the time to try and diagnose the problem over the phone. Arrive prepared with likely needed parts. Consumers are more time sensitive than ever. They expect a completed job on the first visit. They don't expect to wait a few days for you to order the parts and make a return trip. Make sure you have adequate inventory on hand even if it means you have to stock some more costly parts to do so.
Problem: Every call could be a customer ready to hire you to solve their problems, yet many smaller companies let every call go to voice mail. A certain percentage of those calls won't leave a message. They will try someone else. On the other side of the equation, when messages are left, calls are not returned promptly if at all.
Solution: Lets face it. A lot of technicians hate using the phone. Appliance repair is a mechanical field and a lot of techs would rather have their head in an appliance than having a phone pressed against it. It may be worth hiring a person to help take phone calls during the busier times of day. Some companies that have done so found more time for servicing appliances when they freed their techs up to be techs. However you answer inbound calls, there will likely be a time when a message is left for you. Make sure you are returning those calls promptly. It is a consumer expectation and not doing so can be damaging to your reputation.
Problem: Every day there are opportunities that arise that don't get acted on due to time constraints, initial cost, lack or recognition or old fashioned laziness.
Solution: This will vary from person to person. Every service call is an opportunity for promotion. Is your vehicle clean, and marked with attractive signage? If so, you have taken advantage of a great opportunity for advertising. After all, you are basically in a rolling billboard. Do you leave behind stickers or refrigerator magnets with your contact information? There's another opportunity. Do you take advantage of training when available? Another opportunity. The fact is, every day we are given opportunities. Recognizing them and acting on them will contribute greatly to your long term success and likely even your short term cash flow.
Problem: What seems like a way to reduce inventory and save on overhead cost some companies more than they are saving.
Solution: It is possible to over stock and have too many items on hand. If that happens the temptation is just to send it all back to your supplier for credit. Sometimes that is the right answer, but before you do that, there a few points to consider. How much will it cost to process the return? Freight, boxing materials, your time in packaging, shipping and accounting. It all adds up. Consider if this is a part you will likely be reordering. If so, does it make sense to send it back? Sometimes a discount to the consumer on a part price can leave you farther ahead than a return for full credit.
Problem: Assumptions that are made about customers and the marketplace can end up costing you a lot of income.
Solution: Avoid assuming how much a customer is willing to spend. Over the years, due to a variety of factors, some things are more expensive than they used to be. As professional servicers, occasionally a change in price will induce a little bit of sticker shock to those of whose are quoting prices. When this happens, it is important to remember that your client probably does not have a personal memory of what that item "used to cost". If you offer your quote apologizing for the high price, you are introducing a doubt into the negotiation that could end up costing you the job. Let the customer object BEFORE you apologize for the price. Remember, Howard Hughes was often known to dress like a bum, Bill Gates looks like a college student, and not everyone that LOOKS like they have money to spend actually do. Avoid those assumptions.
Yahoo Shine! reminded us that using a dishwasher is easy, but it is still possible to do it wrong. LINK Treehugger had 5 uses for a broken washing machine. LINK HGTV posted a slideshow of tips for organizing your laundry room. LINK The Mom Advise blog posted a great article celebrating dishwashers. It is full of tips of all kinds. LINK Digital Journal talks about some recent blog posts encourage teaching children appliance related chores. LINK Review of the Day gave us their top 10 dishwashers for 2014. LINK Globe and Mail posted a history of the Maytag Man, and how he is changing as he moves into the future. LINK
Building online told us that GE is making the first Monogram refrigerators since 2001 at it plant in Selmer, Tennessee. LINK Appliance Magazine reported an expansion of Electroluxes North American workforce. LINK GE introduced a new mascot for its Artistry line of appliances. There is a contest too! LINK Electrolux opened a new plant in Memphis. LINK This story about the new Electrolux plant in Memphis includes some video footage of the facility. LINK Samsung is making a push to take the top spot in worldwide appliance sales from Whirlpool. LINK The case about unlawfully dumped LG and Samsung refrigerators sent back to International Trade Commission LINK
The Consumer Electronics Show, held in Las Vegas every January generated a lot of news and debate:
Deseret News reported on a little girl who was mistaken when she though she found the perfect hiding spot. LINK Reviewed.com told us about a guy from New Zealand who made same major modifications to his microwave. LINK FuunyJunk posted a picture from the Philippines that showed an example of an ingenius way to recycle a refrigerator. LINK In an weird echo of a previous story from Utah, an Australian man got stuck, naked, inside his washing machine as he was hoping to surprise his wife. LINK Thanks to Gai in our Seattle branch for finding this history of the origins of Frigidaire. LINK Gai also found a timeline of Kenmore history. LINK ZanaFund told us about a manual washing machine that they are introducing to poorer areas of Peru. LINK
Sky News had its concerns about smart appliances. LINK Techlicious blog discussed smart appliances and connected homes that were getting a lot of attentions. LINK GE announced an app that would allow you to control your enabled range via smart phone. LINK Internet connected appliances get predicted every year. This article from the Guardian is dubious we will ever see mass adoption. LINK With so much attention being given to smart appliances, Venture Beat was skeptical. LINK Another report from the CES show, this time, featuring Whirlpool's products. LINK
Sometimes, the links we post are related to technology, business or happenings on the internet:
LG filed a patent for a new dishwasher control. LINK Whirlpool was issued a patent for a design that will allow ice and water through the door of a bottom mount refrigerator. LINK Whirlpool was issued a patent for a washing machine with a direct drive system. LINK CNet showed us pictures of Whirlpool products showcased at the CES show in Las Vegas. LINK ComputerWorld is enthusiastic about the induction range cooktop prototype that Whirlpools showcased at CES in Las Vegas. LINK
We close with a few thought provoking stories:
If you have heard about cloud computing and didn't understand what they were talking about. Or if you got it, but have your suspicions, this article may change your mind. LINK Pew Internet released its report on social media usage for 2013. An interesting must read for anyone marketing via social media. LINK
For more from education and entertainment from W.L. May Company click...HERE
The Arizona Daily Star showed us how expensive it can be NOT to own a working washing machine and clothes dryer. LINK Apartment Showcase told a story of a "broken appliance" that reminds us that sometimes an obvious cause for an appliance break-down is right under our noses. LINK When you spend as much time around appliances as we do, it is easy to forget that many consumers don't pay much attention to the world of appliances until something causes them to think about it. This article serves as a reminder. LINK
I need Christmas to happen again or else I'm gonna have to do some laundry.
— Chhristoppher (@c123harrris) January 6, 2014
Goals don't have to be grand; they just have to represent something we want to work towards. It's a critical life skill at any age. #Dadchat
— Stephen (@AReallyCoolDad) January 3, 2014
The critical skill of this century is not what you know; it is how you access what other people know. -CK Prahalad #G5Live
— Fran Hart (@FGHart) December 10, 2013
Ah, the quiet moment of realization that the rude appliance repair company can be fired.
— Nia Vardalos (@NiaVardalos) October 2, 2013
Price is what you pay. Value is what you get.~ Warren Buffett
— Tina Cook (@TinaCook) June 20, 2013
I love the smell of laundry detergent & fabric softener
— Dani. (@DanielleEvelyn_) December 10, 2013
I'm questioning you if you're in high school and you still don't do your own laundry
— •Caroline• (@cgm155) January 6, 2014
I'm listening to Stevie Ray Vaughan and folding laundry if you're curious about my wild side
— J (@Baldylockzzz) January 6, 2014
In 1999, more than 3,000 people were hospitalized after tripping over a laundry basket.
— Amazing Facts (@FactSoup) January 6, 2014
One of the best ways to achieve your goals is to surround yourself with people who have dreams, goals, and ambition.For more from education and entertainment from W.L. May Company click...HERE
— Life Hacking (@TricksAndHacks) January 6, 2014
|Creative Commons license on image.|