RSTI Closing Thoughts

Today's business classes mark the end of the United Servicers Association's RSTI sessions. Its been a great season and W.L. May Company is proud to have hosted three of these events. In Sacramento, Salt Lake City, and Portland, over 90 servicers increased their skills in working on appliances made by Bosch, Electrolux, Samsung, and Whirlpool. They gained valuable tips for managing and growing their businesses. Many of them also shared their experiences and gained from their peers at the Round Table Sessions held at each event. All of them are now USA members, and have access to the United Servicers Association's library of technical information and they will be able to consult with peers from accross the nation on the Associations USAChat forum.

Our sincere thanks go out to everyone who participated. Thanks to the servicers, some of who traveled long distances to attend and who invested a day or two lost in the field to improve their skills in the long run. Thanks, as well to the United Servicers Association for putting on such a great program. Lastly, thanks our team here at W.L. May that coordinated such successful events. Good job to all of you!

The next event for the United Servicers Association is the ASTI (Appliance Service Technical Institute). This event is the big dog of USA events. It runs for 4 days From February 9-12 in New Orleans, Louisiana. There are more sessions and more subjects covered in detail at the ASTI and servicers from all over North America attend. For those who want to expand the experience, USA offers an EXTRA day of training on February 8th where basic electrical and refrigeration will be covered. 

If all that is not enough, there is one more thing that may prove to be attractive about this particular RSTI. Mardi Gras is the following Tuesday, so for those who stay a few day longer in New Orleans, there should be no shortage of excitement to be found in the Crescent City. We will be there and we hope to see you there as well.

Here are a few pictures from the various RSTI's we hosted this fall, many of these were posted on social media, but in case you missed them.

From Sacramento:

From Salt Lake City:

From Portland:

Thanks Again! We Will See You In New Orleans!

It's That Time Of Year: RSTI's Are Coming

Here we are halfway through Summer. That means that before you know it Summer will be over, and the children will be going back to school for the Fall. With Fall also comes a schooling opportunity for the appliance service community.

Portland RSM 2013

Every fall, the United Servicers Association (USA) hold their Regional Service Training Institute (RSTI), formerly known as Regional Service Meetings (RSM). When the USA holds an annual convention in late winter, a lot of service companies and independent servicers that would like to attend have to decline due to travel, economic, or staffing issues. RSTI's offer a convenient alternative. A RSTI is is a sort of mini-convention. Various training classes in both appliance repair and business management are offered over a two day period in an area that should be no more than a few hours drive away wherever you do business.

In addition to the formal training opportunity, one of the most valuable benefits of the RSTI's is the Round Table discussion held at the end of the first night. Servicers who attend this meeting can compare notes and strategies for dealing with all aspects of an appliance service business. In prior meetings, I have heard discussions on everything from, labor prices, warranty issues, marketing ideas, equipment discussions and customer service techniques.

That is a whole heap of value. But wait. there's more! With your registration, five meals are included. You also gain membership in the USA. USA members enjoy access to the USA Service Library, which is stocked with all kinds of service pointers, manuals, and diagrams. They also have access to USA Chat, an email forum that allows techs to help techs solve problems encountered in appliance service.

W.L. May is proud to work with USA to sponsor RSTI's for customers in our service area. You can register for these events at the USA web page at http://www.unitedservicers.com/,  and at the top go to the drop down menu under Parts Distributor, there you can save $100 on their first year membership; $99, instead of $199. The benefits you will get as a member is worth exponentially more..It is all outlined on their website. We are hosting RSTI's on the following dates:

Sacramento, CA- September 25-26th-  Bosch, Electrolux, & Whirlpool, plus Business Classes

Please make a note there will be no Samsung training in Sacramento.

Courtyard Sacramento Airport Natomas

916-922-1120

2101 River Plaza Drive

Sacramento, California 95833

Salt Lake City, UT-October 9-10th- Bosch, Electrolux, Samsung & Whirlpool, plus Business Classes

Holiday Inn Hotel & Suites Salt Lake City-Airport 

(801) 741-1800

5001 W. Wiley Post Way

Salt Lake City, Utah 84116

Portland, OR-November 6-7th-Bosch, Electrolux, Samsung & Whirlpool, plus Business Classes

Monarch Hotel & Conference Center
503-652-1515
12566 SE 93rd Avenue
Portland, Oregon 97015



We truly hope you can make it out to the Regional Service Training Institute in your area. Support your continuing education, and demonstrate that there is a demand for more of these types of educational opportunities. We will be there, WILL YOU?

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