As you may or may not know, W L May is celebrating our 90th year of supplying appliance parts to servicers and retail. Wow, 90 years!
As a relative rooky here (only 12 years to some who have over 20 and 30 years) this is so impressive. How many companies do you know that have been in business that long? Not a whole lot, and some that have been in business for way long have fallen to changing times. Remember Montgomery Wards and Woolworth's? Why do some companies stay in business for a long time and some are a flash in the pan?
I believe the W L May philosophy is the main reason we've been here so long - look, a pump is a pump and a belt is a belt, and you can get them just about anywhere, right? What makes W L May different is that we CARE about our customers and their business. We get to know our customers - not just the business - but the people in the company. What they like to do in their off time, family, special interests - just like anyone does when they make new friends. Because that's what our customers become - friends. I have quite a few of mine as Facebook friends, have had dinner/drinks, and just yakked on the phone with them. Some even have my personal phone number and, on the rare occasion that I am out sick, call and make sure I am ok, been invited to weddings, Christmas parties and have a place to stay in whatever town I'm in.
And W L May hosts OEM and business training sessions, is a liason to the OEM's, and we do our best to keep on fingers on the pulse of the appliance industry as a whole and pass that along. We maintain this blog site, have a Facebook page and are constantly looking for ways to help our customers run a successful and profitable business.
So it is not just looking up parts and getting them to you, we run a whole gambit of services for you and your business. And if you've never dealt with us, give us a call so we can become friends.
Have a great week!
PS: Keep your eyes peeled - there may be a birthday party in the offing!