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1. Try to avoid peak times. We certainly don't want to dictate to you when to call us. We are happy to help any time that help is needed. If you are like me, you try to avoid rush hour traffic. Our rush hours are during the lunch hours of 11-1 and as we near the shipping cutoff time.
2.Introduce yourself. Letting us know what company you are with and your account number when you call. Sure, we can and happily do search for account numbers. But searching for account number information definitely adds to the time the call takes.
3.Know what kind of part you want. We are happy to work with you at tracking down a part. It usually doesn't matter if you are using the same description as the manufacturer. The fact is, a lot of parts even get called different things by the same maker. However knowing where a part mounts or what its function is can save a lot of time in the research process. If you are helping a retail parts customer with a vague request try to get him to clarify his needs before calling. Also, let us know if you have a part number. Of course, if you need us to confirm your research, we are happy too.
4.Have your model AND serial number ready. Some parts breakdowns will list more than one part for a model depending on the serial number. Also some models have manufacturers numbers that can be important as well. A good tip is to use your cell phone to take a picture of the model number label. This can help in avoiding follow up calls to your customers to gather more information.
5. Let our receptionist help you. A lot of callers feel they can only talk to their regular rep, or they feel that by speaking to someone else they betraying a certain loyalty, We all work as a team here so if offered another available rep, take advantage of that offer. Once again, we are ALL committed to YOUR success and any of us would be happy to assist you.
In addition, many of our online tools can also prove to be helpful in saving you time. Speak to your account manager for more information. Have a great (and efficient) day!