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Wednesday, July 30, 2014

It's That Time Of Year: RSTI's Are Coming

Here we are halfway through Summer. That means that before you know it Summer will be over, and the children will be going back to school for the Fall. With Fall also comes a schooling opportunity for the appliance service community.

Portland RSM 2013

Every fall, the United Servicers Association (USA) hold their Regional Service Training Institute (RSTI), formerly known as Regional Service Meetings (RSM). When the USA holds an annual convention in late winter, a lot of service companies and independent servicers that would like to attend have to decline due to travel, economic, or staffing issues. RSTI's offer a convenient alternative. A RSTI is is a sort of mini-convention. Various training classes in both appliance repair and business management are offered over a two day period in an area that should be no more than a few hours drive away wherever you do business.

In addition to the formal training opportunity, one of the most valuable benefits of the RSTI's is the Round Table discussion held at the end of the first night. Servicers who attend this meeting can compare notes and strategies for dealing with all aspects of an appliance service business. In prior meetings, I have heard discussions on everything from, labor prices, warranty issues, marketing ideas, equipment discussions and customer service techniques.

That is a whole heap of value. But wait. there's more! With your registration, five meals are included. You also gain membership in the USA. USA members enjoy access to the USA Service Library, which is stocked with all kinds of service pointers, manuals, and diagrams. They also have access to USA Chat, an email forum that allows techs to help techs solve problems encountered in appliance service.

W.L. May is proud to work with USA to sponsor RSTI's for customers in our service area. You can register for these events at the USA web page at http://www.unitedservicers.com/,  and at the top go to the drop down menu under Parts Distributor, there you can save $100 on their first year membership; $99, instead of $199. The benefits you will get as a member is worth exponentially more..It is all outlined on their website. We are hosting RSTI's on the following dates:

Sacramento, CA- September 25-26th-  Bosch, Electrolux, & Whirlpool, plus Business Classes

Please make a note there will be no Samsung training in Sacramento.

Courtyard Sacramento Airport Natomas
2101 River Plaza Drive
Sacramento, California 95833

Salt Lake City, UT-October 9-10th- Bosch, Electrolux, Samsung & Whirlpool, plus Business Classes

Holiday Inn Hotel & Suites Salt Lake City-Airport 
(801) 741-1800
5001 W. Wiley Post Way
Salt Lake City, Utah 84116

Portland, OR-November 6-7th-Bosch, Electrolux, Samsung & Whirlpool, plus Business Classes

Monarch Hotel & Conference Center
12566 SE 93rd Avenue
Portland, Oregon 97015

We truly hope you can make it out to the Regional Service Training Institute in your area. Support your continuing education, and demonstrate that there is a demand for more of these types of educational opportunities. We will be there, WILL YOU?

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