Well, even though I am on vacation - sitting on my porch, sipping a morning cup of coffee and watching the cats chase the birds - I haven't forgotten you! And I've got something for you to ponder while I'm away.
When you think of customer service, what is the first thing that pops in your mind? Do you cringe or do you look forward to the call? Automated menus? Smiling people that are happy to help you? Being shuffled around and having to repeat your request multiple times? Having one person to go to that knows you and your business?
On the other hand, when you call a company for customer service, are you all ready with all the information they are going to need? Pen and paper to write info down? Do you make the call expecting a hassle? Or do you get someone that is going to go the extra mile to get you all that they can?
Customer service is a two way street - do you give your customers the customer service that you'd like to get? Just something to think about...I will be back in person next week, rested and raring to go.