Kelly's Korner - Reflections and Addendums

Hey, All,

So, last week when I was training a new employee, she asked me how long it took before you knew everything.  I had to laugh and tell her that when I found out I'd let her know.  I've been here for almost 12 years and am still considered a rookie by some who have been here for way longer - and I'm talking over 30 years!  The industry is constantly changing - and just when you think you have a handle on most of it - things change!  That is one of the reasons I've stayed here for so long - not to mention that W L May is the best place in the world to work.  I love to learn and I learn something new every day (or am reminded of things I forgot).

So when the Icemaker blog came out, I was reminded by one of our veterans (thanks, Chuck!) of a couple of icemakers I left out.

For the older Amana refrigerators and even some of the newer ones there is the D7824706Q.

Also, the W10190965 is a bare icemaker - no cover, no harness - to replace the 4317943.

So don't get discouraged when new (or even old) things pop up.  This business is a constant learning process, and that's why building a Superhero Book is a very good thing to do.  That way you don't always have to know what is needed, you just need to remember where to look for the information because that is in your Book!  And we here at W L May are here for you, too!

Motivation Monday

Friday Day Featured Client: At Your Service, Eugene, OR

Reprinted from: What's Cooking at W.L. May Co? Volume 1 Issue 2
Originally from Pennsylvania, David Schnelli ended up in Eugene,Oregon by accident, literally. In 1976, while on a cross country bicycle ride, David had an accident that left him hospitalized. While convalescing, members of the local Faith Center Church visited frequently. Impressed by their kindness, upon his return to Pennsylvania, he packed up, and moved to Eugene, where he is an active member of the same Church. An avid outdoorsman David has hiked the Appalachian Trail, biked, and hitchhiked across the Country. He and his wife, Diane, have twin boys who live and work in California.

At Your Service opened in 1981 as a one man shop, and has successfully grown to include 2 technicians and 3 office personnel. Family and friends are not surprised he became an Appliance Repair Technician; he always enjoyed "building and fixing machines". A self-proclaimed "workaholic", David has been working on an extensive project for 22 years. He created and continually updates a database that details every part he comes in contact with; such as numbers on the actual part, measurements, pictures, and cross reference information. His database is extremely helpful in difficult to identify part searches, especially when no model numbers are available. David will be at this year's USA ASTI Convention in San Antonio and welcomes anyone who would like to discuss and/or view his extensive database. Stop by and introduce yourself.

Truck Stock Thursday: Ecosential Products

  Ecosential Products

W.L. May Wednesday: 2013 ASTI Partner Award

W.L. May Co. is celebrating their 90 year anniversary; very few companies can boast of such longevity. As a 22 year veteran with the Company, I have witnessed many changes in the appliance service industry, from the consumers themselves, to the machines, and the fewer actual service technicians. But, one thing that hasn’t changed, and will not change, is W.L. May Co.’s commitment to you, our customer.
Every day we come to work, from the owner of the company, to the newest hire, we have the inner desire and drive to be the best appliance parts distributor. We do this with our commitment to providing customer service and value second to none, and above all else with uncompromised integrity. These 3 words: commitment, service, and integrity can be found on our company logo; it truly is our daily mission.
Recently, our commitment to the success of our customers and the appliance service industry was honored by the United Servicers Association (USA). At the recent 2013 ASTI Convention in Orlando, FL, we were presented with the 2013 Partner Award. The award was given to W.L. May Co. for their “dedication to the Independent Service Professional.” We are honored to receive such an award, and it will only serve to further our commitment to you: our valued customer.
-Bradley Cantor

Kelly's Korner - Part Thesaurus

Hey, there!

As some of you may know, I do some training here at W L May of new employees (welcome Mandy and Crem!) and the biggest stumbling block is that there are different names for just one part!

How many of you have been looking for a defrost thermostat and the research materials calls it a bi-metal?  Or for the door boot for a front load washer and it's called a bellow or gasket?  Drives me nuts, too. So I thought I'd list some everyday parts and some other names they might be called. (Keep it clean, guys! lol)

Transmission:  gearcase, mode shifter
Thermostat: bi-metal, terminator, fuse, thermistor, sensor, temperature control
Door boot:  bellows, gasket
Gasket:  seal
Defrost control:  adaptive defrost, defrost timer, jazz board
Refrigerator door bars:  shelf, bin, guardette, pick off shelf
Touchpad:  Membrane switch, overlay, control panel, console
Oven control:  ERC, EOC, timer, clock, migration control (what's up with THAT one?), electronic control, range control, main brain, smartboard (this is for microwaves),
Damper assembly:  diffuser, air supply (no, not the band!)

I'm sure there are way more out there and if you want to contribute to this list, let me know.  There are always new ones popping up everyday!

Guess what?  Here's another new page for your Book!

Have a great week!

A Revolutionary New Product

W.L. May is proud to make the announcement of a new clothes dryer that we have received an exclusive contract to distribute. The product is a revolutionary new design created by a young Portland engineer who specializes in creating unique hybrid machinery. It offers many of the features you would expect in a top of the line dryer. Features include a stainless steel drum, 25 settings to handle every fiber type allowed for clothing usage by the FTA, as well as an animated led control panel that features a library of over 15,000 apps that can be downloaded customize your laundry experience. The true genius of this product is its unique hybrid energy efficient design. During regular operation the dryer runs under normal electric current as you would expect. To increase efficiency, at certain times in the cycle, the dryer reaches into its inventory of spare socks collected during usage and using its patented no exhaust combustion chamber shifts to closed system steam power unit that provides transferred heat to the laundry. Pricing and item number to follow on its release date of April 1, 3014.