Friday Featured Client: Amco Appliance

Reprinted from: What's Cooking at W.L. May Co? Volume 1 Issue 9
You know you have built a successful service company when you're recognized on the streets of your community and are greeted by shouts of "For a Good, Job Rob". Rob Robbins was an employee of Amco Appliance when he and his wife Theresa purchased the business in 1973. For the last 39 years they have been servicing appliances from Anchorage to Peter's Creek, located at the foot of Chugach National Forest, in Anchorage, Alaska.

Rob and Theresa owe their substantial success to their internet presence. Over the last year, utilizing the internet, their business has actually tripled. While they realize the power of the internet, they believe it is actually a "double-edged sword". With the proliferation of do-it-yourself web pages, selling replacement parts as well, competition has become more prevalent. That is why they focus on providing superior service, which has built long term relationships with customers; consistently leading to repeat business, as well as referrals.

One of their concerns for the appliance service industry is the increased incidence of "disposable appliance" products. They believe manufacturers do not make appliances with the same quality as they once did. It used to be only the microwave was considered disposable. Now, with the decrease in quality, and the prohibitive replacement cost of electronic boards, they have found a decrease in actual repairs being performed.

When it's time for relaxation, Rob and Theresa can be found enjoying the scenic beauty of the Alaska territory. They enjoy many outdoor activities, whether it is fishing at Delong Lake, camping, or four-wheeling in Sutton, Alaska. One hobby Rob loves, seldom publicized in today's media, is his love of gold mining. He recently spent a week in Nome, AK watching the Discovery Channel film the "Bearing Sea Gold Rush", and sharpening his own skills. With gold prices as high as they are, it's a hobby that could actually pay for itself, and as we all know, that is quite rare.

If you would like YOUR company profiled as a featured client send an email to: rob.m@wlmay.com

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