Do you ever wonder how we know what we know? How would you like to be a superhero to your customers, boss or co-workers?
In the 12 years that I’ve worked for W L May I have compiled a Book of Obscure Knowledge that I’ve gleaned from numerous sources – OEM’s, customers, co-workers and the internet (Google can be your best friend!). I have amazed and astounded my customers and co-workers by having info on hand that sometimes has taken me days to find and I want to share these secrets with you!
This is what I have – just a 3-ring binder with tabs. That’s it – very low tech, although I’m sure you more technically savvy people can do the same on your iPads or notebooks. Each tab has the name of the manufacturer (Electrolux, GE, Whirlpool, Maytag {and, yes, even though these are now the same company I still have them separate}, etc.) and I have a miscellaneous tab (for all the other stuff!). Anything I print off the IPL, Repairclinic, etc., goes under the appropriate tab.
Like the repair kit for the Maytag refrigerator dispensers 8201756 (go to Repairclinic.com and print this page for your book). Or if you can’t find the defrost thermostat for a Whirlpool refrigerator (ex: RT14ZKYGW00) - on the liner parts page you see a wiring harness #21 part number 2192096 – that little round doohickey on the harness is the defrost thermostat and is part number 4387490. Wow! Look! Here’s a few things to start your book with!
Under each tab I also have a miscellaneous sheet for just those one-liners (ta-da, dum) like Frigidaire Turquoise Sky paint pen 5304468815, or Z shelf for GE refer/freezers WR71X2086 (hey, there’s a couple more for you to start with!).
You may not know the answers off the top of your head but knowing where to look and compiling this information may just boost you into the superhero category! And, of course, W L May is your #1 information source. I will be continuing to share these helpful hints with you, so get your book started!
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