Closing Thoughts on ASTI 2013

As I sit here, in my own kitchen, enjoying a cup of good coffee, I find myself reflecting on my experience at ASTI 2013. It always is a great experience attending an event with so many servicers  seeking knowledge that will help themselves and their business.

W.L. May Co is committed to the success of the Appliance Service Industry, as is evidenced by our sponsorships of both USA Regional Service Meetings and the National ASTI Convention. Our commitment is solidified when we witness the excitement and growth that a servicer experiences by taking advantage of the opportunities afforded them at these meetings. To that end, I'd like to give a special "shout out" to one particular servicer that has taken advantage of these opportunities and has reaped the benefits for it; Justin Duby from T & N Appliance in Grants Pass, OR.

Justin, seen here at ASTI 2013 with Todd Shepard of W.L. May Co, was an attendee at our Regional Service Meeting held in Portland, OR. He shared with us that upon his return to work after the RSM, he implemented many of the ideas he learned. The changes he made, in a short period of time, served to  substantially increase the amount of business he conducted due to his improved time management and efficiencies. When Justin was sharing this info, you could just see the excitement in his eyes; an excitement that transfers to us because it is precisely why we are proud sponsors of these events; to provide an educational experience that will transform a servicers business in ways that lead to increased success. Congratulations Justin!!!!

Our commitment does not end here. Look forward to several Regional Service Meetings to be held during 2013; the planning has already started. When we have more details we will share them with you. It is our hope and desire to provide  you educational opportunities that, if taken advantage of, will help you to reach the levels of success you desire.

   

Is this the End? Or Just the Beginning?

As I sit here waiting for the airport shuttle to begin the journey home to Portland, I find myself thinking "another ASTI has ended, and it's time to go back to work. But, is it really the end? Or just the beginning?

I'm reminded of a story Justin from T & N Appliance recently shared with me. He said that when he returned from an RSM he attended, he implemented many of the "tools he learned" while attending classes. Once he made these changes, his business "went through the roof". He has been pumped up about his changes and the benefits of those changes.

So, as I sit here waiting for our shuttle, I now am thinking this is just the beginning. You see, we all control our business future. We can take what we have learned and utilize our new tools, or we can choose to basically ignore them and go back to our "same old ways".  I choose to make the changes that will transform "my business" so I may reach heights not enjoyed before. I hope you make this same decision.

I hope to see many of you at the RSM's that W.L May Co will be sponsoring during 2013...

Post forwarded from Bradley Cantors Phone on location.

ASTI report

Wow!! What a day yesterday was.. We met several new "friends", and were able to visit with many old ones. It was cool visiting with Patty and Cody Husk from Cody's in Eagle ID, Justin Duby from T& N in Grants Pass, OR, David Schnelli from Glenwood Appliance in Eugene, OR, and Adam Butcher, one of the industry's future "rock stars" out of Cleveland, OH.

Todd attended a class called Business Efficiencies with Cutting Edge Technologies, presented by Adam Butcher. Adam outlines many of the ways he has made his business much more efficient and profitable. His ideas are truly "cutting edge". I was able to attend a class that outlined the many reasons a membership in USA is an investment in your future success that should be made; your return on that investment is limitless.

Finally the evening found Todd and I manning our booth and sharing our customer centered educational based philosophy. We realize that education, both technological training, and business concepts training, will take an Appliance Service Company to the next level of success..

We're excited to see what great things are in store for us today.

Post forwarded from Bradley Cantors Phone on location.

Why Join USA?

Just got through a class conducted by Paul McDonald, past president of USA. Paul discussed the many reasons why a USA membership is or should be "one of your best tools" in your tool box. As members, you have access to an extensive library of service manuals and information, a Chat Line used to help with those tough situations you find yourself in, peer groups, and a whole host of other tools to assist you and your businesses' success. It truly is an investment in yourself and the future success of your business.

                                      Post forwarded from Bradley Cantors Phone on location.

Awesome Reflections

                                      Post forwarded from Bradley Cantors phone on location.

Wednesday WL May Profile : Brad Cantor

Reposted from What's Cooking Vol.1 No.1-Brad Cantor was born and raised in Southern California, where he was an avid baseball player during his youth. He relocated to Oregon in 1976, and attended the University of Oregon for 3 years, where he studied Business Administration, before actually receiving his diploma from Oregon State University majoring in Forestry. After multiple jobs in customer service, Brad found himself at W.L. May Co in 1991. Over the last 20 years he has provided superior customer service to his customers, as his focus is always on his customers' success. If you've never met Brad, give him call. His years of experience can help solve the toughest of challenges you may face in the success of your business.