Tomorrow in Clackamas, we begin the last of the Regional Service Training Institutes that W.L. May will be hosting this year in conjunction with the United Servicers Association. I could tell you how you will learn new skills and make yourself and your company more marketable, but Bradley has already made that argument fairly persuasively.
I am going to focus instead on what I consider to be one of the most valuable parts of the session. That would be the Round Table Discussion held after Thursday night dinner, Sadly, a lot of guys opt out of this session. Either they are tired from a long day, or they have the opinion that they are already running a successful business and they don't have any more to learn.
I strongly disagree. Even if you run the best service company in the United States, the world is changing fast and it takes effort to stay ahead of the pack. Even though I live on the parts side of the counter, I am always interested in hearing what issues service companies are challenged with and how they are responding to those challenges. I always get at least one idea how to provide better service for my customers from the discussion. I bet you would too.
Time is running out fast, but a few slots are still open and you can even show up to the Monarch Hotel in Clackamas for last minute registration. We hope to see you there! And if you do attend, make sure and attend the Round Table discussion. I will be there, so introduce yourself. I will be the big guy with the graying beard.
Happy Learning Folks!
Monarch Hotel & Conference Center
12566 SE 93rd Ave
Clackamas, OR 97015 Map
503-652-1515
1-800-492-8700 Toll Free
503-652-7509 Fax
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