Friday Featured Client: Reliable Maytag

Reprinted from: What's Cooking at W.L. May Co? Volume 1 Issue 10. Reliable Maytag is proud to call St. George, UT "home". St. George is also home to some of the most spectacular beauty found anywhere; beauty that attracts scores of vacationers every year to witness, among other treasures, Zion National Park. This beautiful city offers year round recreational activities and festivities such as the annual Easter Day Art Festival and the St. George Marathon, held the first Saturday of October.

Reliable Maytag has been a family owned and operated business for the last 26 years. Wayne Hoppal has been in the appliance repair industry for an equally impressively long time. Fresh out of high school in 1982, Wayne was approached by Speed Queen to service local area commercial laundry mats. After 12 years of mastering appliance repair, in 1994, the opportunity to

purchase the local Maytag retailer presented itself. Thus marks the "birth" of Reliable Maytag. They successfully utilize the small local radio station to market their current and prospective clientele. Wayne is an admired fixture in the area due to his creative and distinctive radio spots. In their spare time, you can find Wayne and his wife Cindy out on the trails of the Paiute Trail System or boating on Lake Powell.

The biggest concern for Wayne is the amount of servicers being approached by manufacturers to become authorized techs in their small community. In his area, there are currently 4 authorized techs, and recently they learned 4 more are being added. In such a small city, this could prove costly. He considers his best tool is the internet and the instant access to information it provides. The introduction of cordless tools years back has made a great impact on repair times. The reduced time to repair appliances, allowed more service calls to be performed daily. Like in every aspect of repair life, having the right tool at the right time is key. Wayne feels that "W.L. May Co has all the right tools in place for servicers like me to be successful."

If you are ever cruising through Utah, enjoying the breathtaking beauty of the State (see link in the left column), stop by Reliable Maytag and introduce yourself; who knows, maybe Wayne will share his infamous radio commercials with you.

If you would like YOUR company profiled as a featured client send an email to: rob.m@wlmay.com

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