Thoughtful Thursday: Service Commitment Integrity

The W.L. May logo has three words on it that define our mission at W.L. May. Those words are "Service, Commitment, Integrity". How do we live those words at W.L. May?

• SERVICE  Service is at the core of everything that we do at W.L. May. That means that when you call us you will reach a live receptionist and not an automated menu. We take the time to help you research needed parts, even the ones that don't come up on the search word option of the research programs. We can work with you to consolidate orders and save you freight overhead, Shipping to your customer? No problem, we can do that too!
• COMMITMENT Commitment refers to our commitment to your success. Whether in the appliance repair trade or just a weekend project, our commitment is to YOU. This means tips to help install parts. It means active participation in trade organizations that are working to educate the trade on matter both business and technically related. It's this blog, and Facebook and Twitter, It means providing you with the tools to run your company successfully. It means giving our all to serve you better.
• INTEGRITY Integrity means a lot in a business that is as trust dependent as the appliance repair industry. We live that integrity by maintaining consistent pricing and maintaining a deep inventory. Our website shows you live actual inventory at that moment, not what was true several hours ago. Integrity means that when you have a credit due on your account it is given to you as quickly as possible. It sounds simple, but often overlooked: JDWYSYWD Just Do What You Say You Will Do. That's how we do things and it has served us well since 1923.

Our customers enjoy the service, commitment and integrity that we offer. If you haven't tried W.L. May as a source for your parts, let us show you the benefits of our approach to the part business. We'd love to help you out, and like they say in those late night TV ads: "Operators are standing by."