tag:blogger.com,1999:blog-6167860071950282214.post3975062314286881435..comments2016-01-08T10:54:43.484-08:00Comments on The W.L May Company Blog: Kelly's Korner - Customer Service RevisitedAnonymoushttp://www.blogger.com/profile/08127450124853115615noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-6167860071950282214.post-47936499770117972102013-06-12T07:52:51.536-07:002013-06-12T07:52:51.536-07:00Great post! I have been working in customer experi...Great post! I have been working in <a href="http://www.dataoceans.com/industries/healthcare/" rel="nofollow">customer experience management</a> for many years and it really is all about how you say things to customers. There is a huge difference between saying "sorry we can do that" and "I know how you feel, tell me exactly what happened". Diffusing the situation seems to be a lost art in today's customer service industry.Anonymoushttps://www.blogger.com/profile/15219046401291917031noreply@blogger.com